1. General
The general terms and conditions of business are drawn up in accordance with regulations in the field of consumer protection, based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and electronic business. The Agrosloven online store (hereinafter the „online store“) is managed by Agrosloven z.o.o., Trstenik 1C, 4204 Golnik, Slovenia (hereinafter the „Merchant“).
Trader and his address: Agrosloven z.o.o., Trstenik 1C, 4204 Golnik, Slovenia
Registration number: 7293135000
Identification number for VAT: SI73331333
By registering in the online store, the visitor obtains a user name, which is the same as his e-mail address, and a user password, which is determined by the user himself. The user name and password unambiguously determine and associate the user with the entered data. By registering, the visitor confirms and guarantees that he is an adult, fully capable of doing business. By registering, the visitor becomes a user and acquires the right to purchase. By purchasing the product, the user becomes a customer.
These General Terms and Conditions define the operation of the online store, the rights and obligations of the visitor, user and buyer, as well as the business relationship between the Merchant and the user as a buyer of products from the online store.
The content on the website is for informational and educational use and is not intended as a substitute for medical consultation. Regarding the applicability of our advice and suggestions, we advise the buyer to consult with their personal physician based on their health condition.
2. Availability of information
The merchant undertakes to always have the following available to the user:
- data about the identity of the Merchant (mainly company name and headquarters and the register number where the company is registered);
- contact data that enable the user to communicate quickly and efficiently with the Merchant (email address, telephone, etc.);
- information about the essential characteristics of the products or services from the online store offer, including after-sales services and guarantees;
- information about the availability of products or services from the online store offer;
- method and terms of product delivery or execution of services, especially the place and deadline of delivery;
- information about the method of payment;
- data on the time validity of the offer from the online store;
- information about the period during which it is still possible to withdraw from the contract and the conditions for withdrawal;
- information about the possibility of returning products and if and how much such a return costs the user;
- information about the user complaint procedure and information about the contact person of the Merchant for contacts with users.
3. Product offer, delivery time, collection and payment methods
The range of products in the online store changes and is updated frequently and quickly due to the nature of online business. Therefore, errors may also occur. Please inform us about them by email: info@agrosloven.com. We will try to eliminate them as quickly as possible.
3.1. Delivery deadline
For all products that have a delivery address in Slovenia specified on the order, the delivery date specified on the product page in the online store applies. Every product from the online store is available within a reasonable time.
3.2. Collection of products and methods of payment
Payment of ordered products
- You can pay for products ordered on Agrosloven:
- With credit or payment card (BA, Maestro, Eurocard/Mastercard, Visa, Karanta)
- By direct bank transfer
Delivery of ordered products
Delivery is possible to addresses in the whole EU. Products are delivered by GLS international company. Upon delivery, the GLS Slovenia delivery man will call you and arrange with you to pick up the package.
Delivery cost via GLS International
Delivery cost depends on the order amount:
- for orders up to €100.00, the delivery cost is €8.00,
- delivery is free for orders over €100.00.
Delivery cost for Slovenia
The delivery cost depends on the order amount:
- for orders up to €30.00, the delivery cost is €1.96,
- for orders over €30.00, the delivery is free.
Delivery cost to Croatia
The delivery cost depends on the order amount:
- for orders up to €50.00, the delivery cost is €4.88,
- for orders over €50.00, the delivery is free.
4. Prices
All prices in the online store are listed in euros and include VAT, unless explicitly stated otherwise. All prices in the online store are product prices and do not include delivery costs (see point 3). All prices apply only to the electronic order of products via the online store.
All prices are valid at the time of placing the order and do not have a predetermined validity, so they are valid only until they are changed each time. Despite the Seller’s best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect.
5. Purchase process
5.1. Order accepted
After submitting the order, the user (buyer) receives a notification from the Merchant by e-mail that the order has been accepted. The user (buyer) can always access detailed information about the status and content of the individual order in his profile on the Merchant’s website.
5.2. Order confirmed
If the user (buyer) does not cancel the order, the order goes into further processing. Upon receipt, the merchant reviews the order, checks the availability of the ordered products and confirms the order or rejects it with a reason. To check data or ensure the accuracy of delivery, the trader can also contact the user (buyer) in another way, in a way that the user has allowed, or through the contact he provided at the time of purchase. Upon confirmation of the order, the Merchant informs the user (buyer) by e-mail about the expected delivery date. The sales contract for the purchase of ordered products between the user (buyer) and the Merchant is irrevocably concluded at this stage (see point 6).
5.3. Goods shipped
The merchant prepares the ordered products within the agreed period. In the e-mail from the previous sentence, the Merchant also instructs the user (buyer) about the product return policy and informs him of the contact persons in case of a complaint or delay in delivery.
6. Benefits
6.1 Vouchers
The Company’s voucher has the nature of a gift card. The Company sends it to the customer in physical or electronic form against payment. Promotional codes cannot be used when purchasing vouchers. Each coupon is marked with a unique serial number, and the Company, as the issuer of the coupon, is obliged to accept the latter as a means of payment within its online store.
The coupon is redeemable within 6 months from the date of its issue, except in cases where a different redemption period is explicitly stated on the coupon. The coupon can only be redeemed in full, and the value of the order must be greater than or equal to the value of the coupon. If the value of the order is higher than the value of the coupon, the user must pay the difference up to the full value of the order.
Coupon cannot be exchanged for cash.
The coupon can be used during the ordering process on the website. After fulfilling the other conditions for placing an order, the user can enter a unique code in the field for Coupons and gift cards and confirm by clicking the „confirm“ button. The system automatically subtracts the value of the coupon from the value of the order that the user wants to place.
Several vouchers and a maximum of one promotional code can be used within the individual order submission process.
6.2 Credit/Credit
Please read these terms and conditions carefully before participating in our cashback program. By registering and using the refund option, you agree to be bound by these terms. If you do not agree with any of the terms below, please refrain from using the refund option.
- Eligibility:
- To participate in the refund program, you must be a registered user of our platform.
- Only registered users who make a purchase on our platform can receive a refund.
- Participation in the cashback program is voluntary and subject to the terms and conditions described here.
- Refund Percentage:
- Registered users will receive 5% cashback on each product they purchase.
- The cashback percentage is calculated based on the purchase value (excluding taxes, shipping and any additional fees).
- Crediting:
- The refund that the user obtains will be credited to his account.
- Credited cashback will accumulate over time with each qualifying purchase.
- Money back credits are valid for one year from date of purchase.
- After one year has passed, any remaining unused cashback credits will expire and be removed from the user’s account.
- Redemption:
- Users can redeem their cashback credits on their next purchase.
- Cashback credits can only be redeemed once.
- If the total purchase amount is less than the available cashback credits, the remaining credits will be credited to the user’s account.
- Cashback credits cannot be redeemed for cash or transferred to another user.
- Modification and Termination:
- We reserve the right to change or discontinue the cashback program at any time without notice.
- In the event of termination, we will give users a reasonable time to redeem their existing cashback credits.
- Responsibility:
- We are not responsible for loss, damage or theft of refund credits.
- We reserve the right to adjust or reverse refund credits in the event of suspected fraudulent activity or violation of these Terms.
- Governing Law:
These terms and conditions are regulated and interpreted in accordance with the laws of the Republic of Slovenia, without regard to the provisions on choice of law.
By participating in our cashback program, you acknowledge that you have read, understood and agree to these terms and conditions. We reserve the right to change these terms from time to time, so it is your responsibility to check them regularly. If you do not agree with any changes, you can stop using the refund option.
If you have any questions or concerns about the refund program, please contact our customer support department at info@agrosloven.com.
6.3 Promotional codes or discount codes
The Company’s promotional code enables many benefits when shopping in the online store (discounts, gifts with purchase, free delivery, etc.). The promotional code can be found in various advertisements, e-mails of the Company and on other media.
The use of the promotional code is limited in time; the code can only be used within the time period specified for each code.
The user can specify and confirm the code in the „Coupon (promotional code)“ field during the order submission process. When the code is successfully validated, the value of the discount derived from it (if the promotional code allows for a discount) is automatically deducted from the value of the order, and the user must pay the difference up to the total value of the order.
Only one promotional code can be used at a time during one order submission process.
7. Purchase Agreement
The merchant issues a written invoice to the user who purchases a product from the online store, with itemized costs and an explanation of the right to withdraw from the purchase by returning the purchased product, if necessary and possible. The purchase agreement in the form of a purchase order is stored electronically on the Merchant’s server and is accessible to the user (buyer) at any time in his user profile.
From this moment on, all prices and other conditions of purchase are fixed and apply to both the Merchant and the user (buyer).
8. The right to withdraw from the purchase, return products
The user (buyer) has the right to contact the trader via email info@agrosloven.com within 14 days from the date of receipt of the ordered products and inform them that they are withdrawing from the sales contract, without having to give a reason for such a decision . The return of the purchased products to the Merchant within the deadline for withdrawal from the sales contract is considered a notice of withdrawal. The only cost incurred by the user (buyer) due to withdrawal from the sales contract is the cost of returning the products to the Merchant.
Purchased products must be returned to the Merchant immediately or at the latest within 14 days from the date of sending the notice of withdrawal from the sales contract. Purchased products must be returned to the Merchant undamaged, in the same quantity, unless the products are destroyed, damaged, lost or their quantity has decreased through no fault of the user (buyer).
For returned products, the Merchant will return the amount paid or the gift voucher used to the user (buyer) as soon as possible, but no later than within 14 days of receiving the cancellation notice. The merchant returns the payments received to the user (buyer) with the same means of payment that the user (buyer) used, unless the user has explicitly requested the use of another payment method and the user does not bear any costs as a result. The used gift certificate is returned by the merchant in the form of a credit note.
Although we always act in good faith, there may be errors when making changes to the website.
The merchant undertakes to remedy the detected error as soon as possible.
The user can warn the merchant about the error via email info@agrosloven.com.
If unjustified costs have occurred due to an error, the merchant undertakes to try to settle them as soon as possible.
The merchant carefully packs all products in a delivery box before shipping. All products are undamaged, carefully inspected and in their original packaging before packaging.
It is considered that the notice of resignation or the product is sent on time if the shipment is submitted within the deadline.
In the case of a distance purchase, the merchant may withhold the refund of the received payments until the returned goods are received or until the user (buyer) provides proof that he sent the goods back, unless the merchant offers the possibility to collect the returned goods himself.
The user (buyer) does not have the right to withdraw from a contract concluded at a distance when delivering sealed goods that are not suitable for return due to health protection or hygiene reasons, if the user (buyer) has opened the seal after delivery.
9. Resolving factual errors
The error is real:
- if the thing does not have the properties necessary for its normal use or for circulation;
- if the thing does not have the properties necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of;
- if the thing does not have properties and features that have been expressly or tacitly agreed upon or prescribed;
- if the seller has delivered a thing that does not correspond to the sample or model, unless the sample or model was shown only for the purpose of notification.
The Buyer must notify the Merchant and provide a detailed description of the error via the customer support chat on our website no later than two months from the day the error was discovered. The merchant is not responsible for defects that appear after 2 years of purchase. The buyer must allow the merchant to inspect the product.
If the user (buyer) complains about the product within the first six months of receiving the product, the Merchant must prove that the user’s (buyer) complaint is unjustified, i.e. that the product is not defective. If the user (buyer) files a complaint after six months have passed since taking over the product, the existence of a defect must be proven by the user (buyer) himself.
The user, who has correctly informed the Seller about the error, has the right to demand from the seller that:
- rectifies a defect in the goods or
- returns part of the amount paid in proportion to the error or
- replaces defective goods with new, flawless goods or
- returns the amount paid.
The decision of which of the warranty claims to enforce is solely up to the consumer and is not tied to any order of enforcement.
If the existence of a defect in the goods is not disputed, the Merchant must comply with the user’s request as soon as possible, but no later than within eight days.
The merchant must respond to the user’s request in writing no later than eight days after receiving it, if the existence of a defect in the goods or an irregularity in the service provided is disputed.
10. Satisfaction Guarantee
We are committed to the highest ethical standards in business and consumer protection, which is also represented by our 100% satisfaction guarantee.
In accordance with the conditions specified below, we provide a 60-day return option, i.e. satisfaction guarantee. This enables the customer (buyer) to return the purchased products even after the 14-day right to withdraw from the contract has expired. The customer (buyer) can do this by sending the products back to us (at the address Agrosloven z.o.o., Trstenik 1C, 4204 Golnik, Slovenia). We will return the entire purchase price of the products to the customer, except for delivery and return costs, provided that the buyer has fulfilled all the conditions below .
To claim the satisfaction guarantee, the customer (buyer) must send an email to the address info@agrosloven.com with the subject line: „Return 60 days“. In the message, the customer is obliged to state the reasons for the return. With the sent message, it is considered that the customer (buyer) is asserting his right to assert the satisfaction guarantee. An email sent in this way is the only valid way to claim the satisfaction guarantee. The provider does not consider any other form of communication in this regard.
Products that have a satisfaction guarantee are clearly marked in the online store. If the customer (buyer) is not satisfied with the purchase, the merchant will refund the purchase price in full within 30 days from the date of claiming the satisfaction guarantee. The only cost incurred by the customer (buyer) due to the exercise of the satisfaction guarantee is the cost of returning the products to the dealer.
The satisfaction guarantee is valid for 60 days from the receipt of the shipment for one package of AgroSloven products. The customer (buyer) can also receive a refund for packages purchased together with an already opened product, but the customer (buyer) must return unused products to the retailer in their original packaging and quantities, and must also return the packaging of already used products, unless they have been destroyed , damaged or lost, or their quantity decreased without the customer (buyer) using them.
The satisfaction guarantee can only be claimed with the original invoice.
The customer (buyer) cannot claim the satisfaction guarantee more than once a year for the same product. The customer (buyer) can claim a maximum of three satisfaction guarantees for different products within one year.
The merchant guarantees that the product will work in accordance with its purpose if the user (buyer) follows the attached instructions. This is the basis for claiming the satisfaction guarantee. For more detailed information about the product return procedure, write to info@agrosloven.com.
11. Delivery
The merchant will deliver the ordered products to the user (buyer) within the agreed time. Delivery is possible only to addresses in the Republic of Slovenia. The Merchant’s contractual partners for the delivery of shipments are listed at the end of the purchase process. The merchant reserves the right to choose another delivery service, if this will allow him to fulfill the order more efficiently.
In case of visible damage to the packaging or the goods, the customer’s complaint must be submitted to the provider or the delivery service upon receipt of the goods. The buyer is not obliged to accept such goods and may refuse the shipment. In the event that the package is physically damaged, its contents are missing or shows signs of being opened, or the products in the package are damaged, but the buyer still took such a package, the buyer must then initiate a complaint procedure with the provider.
12. Security
The merchant uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments.
Authorized online systems take care of secure authorizations and credit card transactions. Credit card authorizations are carried out in real time with immediate verification of data from banks. Card information is not stored on the Merchant’s server.
The user himself is also responsible for security, namely by ensuring the security of his username and password, as well as the appropriate software and anti-virus protection of his computer.
13. Privacy Policy
Part of these General Terms and Conditions of Business is also the Privacy Policy, which is accessible at the Privacy Policy link.
14. Liability
The Merchant makes every effort to ensure that the information published in its online store is up-to-date and correct, but product features, delivery times or prices may change so quickly that the Merchant is unable to timely correct the information published in online store.
Although the Merchant tries to provide accurate photos of the products for sale in the online store, all photos should be taken as symbolic. Photos do not guarantee product features.
15. Complaints, disputes and application of law
The trader respects the applicable regulations in the field of consumer protection. The merchant has an effective complaint handling system in place and has a designated person with whom the user (buyer) can contact by e-mail in case of problems. In case of problems or a desire to file a complaint, the user (buyer) contacts the Merchant via email address. The appeal process is confidential.
The trader will confirm within five working days that he has received the complaint and resolve the guarantee or warranty claim within the statutory deadline. The merchant will do his best to resolve any disputes amicably. If an amicable solution to the dispute is not reached, the local competent court, in whose area the obligation that is the subject of the dispute should be fulfilled, is responsible for resolving all disputes between the Merchant and the user (buyer) according to Article 51 of the ZPP.
Slovenian law applies and applies to these General Terms and Conditions and to all disputes between the Merchant and the user (buyer).
The provisions of the Code of Obligations, the Act on Electronic Business on the Market, the Act on the Protection of Personal Data and the Act on Consumer Protection apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.
15.1 Out-of-court settlement of consumer disputes
In accordance with legal norms, the Merchant does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes (hereinafter: ZlsRPS).
In the event that the buyer/consumer is not satisfied with the resolution of the complaint, he can, in accordance with the ZlsRPS, file an initiative to start the procedure for the out-of-court resolution of a specific consumer dispute through the European platform for the online resolution of consumer disputes (SRPS). In accordance with ZlsRPS, Agrosloven also publishes an electronic link to the European SRPS: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
The buyer can also decide to file a lawsuit with the competent court of his permanent residence.
16. Changes to the general business conditions
In the event of changes to the regulations governing the operation of online stores, data protection and other areas related to the operation of the Merchant’s online store, and in the event of changes to its own business policy, the Merchant may amend and/or supplement these General Terms and Conditions of Business, o which will each time inform the users in an appropriate way, where information via the Agrosloven website counts in particular. Each time changes and/or additions to the General Terms and Conditions of Business come into effect and are applied after the expiration of eight days from the publication of the changes and/or additions. If a change and/or addition to the General Terms and Conditions is necessary due to compliance with regulations, these changes and/or additions may exceptionally come into force and be applied within a shorter period of time.
A user who does not agree with the changes and/or additions to these General Terms and Conditions of Business must cancel his registration within eight days from the publication of the notice on the change and/or addition to the General Terms and Conditions of Business, otherwise, after the expiry of this period, it will be considered and opposed proof that the user accepts changes and/or additions to the General Terms and Conditions is not admissible. Cancellation of registration is done by the user notifying the Merchant of the cancellation in a written statement.
The general terms of business were adopted by the management of the cooperative Agrosloven z.o.o., in Trstenik, on May 24, 2023.
