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Frequently Asked Questions
In the shopping cart, you will notice the option to add a discount code. Add the discount code and select Apply Code.
FYI: for sale items or no refunds or exchanges are possible after the sale of stock.
We love to spoil our customers, so on many occasions we offer them promotional codes to save on hemp products. Although we try to simplify the experience on our website, doubts and additional questions may still arise. If you have any questions, please contact our customer service team.
Discount codes have a specific expiration date. During the period of the campaign, it is possible to use a discount code or use the promotional code for an unlimited number of purchases. The discount code cannot be used for products that are already discounted.
At Agrosloven, we guarantee our products and their quality. If the product is damaged or there is an error with the order, write to us within 14 days of delivery and we will give you the option of exchanging it for another product or refund you in full. You will receive a printable label by email to place on the package and send back for free. Upon receipt of the returned product, we will refund the purchase price and inform you about this via an automated e-mail.
For your information: for sale items or no refunds or exchanges are possible after the sale of stock.
Click here to learn more about our return policy.
If you have placed an order and would like to change products or delivery address, please email us at firstname.lastname@example.org.
Yes, Agrosloven™ products are sold or they ship to all 28 countries of the European Union.
We do business with DHL Express and Pošta Slovenije d.o.o. Upon purchase, we provide you with a tracking number that you can use on the website of DHL or Pošta Slovenije d.o.o. We offer free returns for purchases over €100.
Each product contains a certificate of analysis. All you have to do is enter the lot number on the link and the analysis sheet for the desired product will appear. For any additional questions, please contact us at email@example.com.
Agrosloven products do not need to be stored in the refrigerator, but if you prefer to use the products chilled, even the temperature of the refrigerator does not harm them. We recommend storing the products in a place where they will be protected from direct sunlight and heat. For any information, please contact us at firstname.lastname@example.org.
We recommend that you consult your doctor before adding CBD products to your daily routine.
Yes, all our products contain vegan-friendly ingredients, with the exception of beeswax, which is found in ointments and pastes.